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Could you just confirm the number on the back of your card

PostPosted: Fri Dec 07, 2007 11:52 am
by Charlie
email from friend of friend

This one is pretty slick since they provide YOU with all the information, except the one piece they want. Note, the callers do not ask for your card number; they already have it. This information is worth reading. By understanding how the VISA & MasterCard Telephone Credit Card Scam works, you'll be better prepared to protect yourself.

One of our employees was called on Wednesday from "VISA", and I was called on Thursday from "MasterCard". The scam works like this: Person calling says, "This is (name), and I'm calling from the Security and Fraud Department at VISA. My badge number is 12460. Your card has been flagged for an unusual purchase pattern, and I'm calling to verify. This would be on your VISA card which was issued by (name of bank) did you purchase an Anti-Telemarketing Device for £497.99 from a Marketing company based in London?" When you say "No", the caller continues with, "Then we will be issuing a credit to your account. This is a company we have been watching and the charges range from £297 to £497, just under the £500 purchase pattern that flags most cards. Before your next statement, the credit will be sent to (gives you your address), is that correct?"

You say "yes". The caller continues - "I will be starting a fraud investigation. If you have any questions, you should call the 0800 number listed on the back of your card (0800-VISA) and ask for Security.

You will need to refer to this Control Number. The caller then gives you a 6 digit number. "Do you need me to read it again?"

Here's the IMPORTANT part on how the scam works the caller then says, "I need to verify you are in possession of your card." He'll ask you to "turn your card over and look for some numbers." There are 7 numbers; the first 4 are part of your card number, the next 3 are the security numbers that verify you are the possessor of the card. These are the numbers you sometimes use to make Internet purchases to prove you have the card. The caller will ask you to read the 3 numbers to him. After you tell the caller the 3 numbers, he'll say, "That is correct, I just needed to verify that the card has not been lost or stolen, and that you still have your card. Do you have any other questions?" After you say, "No," the caller then thanks you and states, "Don't hesitate to call back if you do", and hangs up.

You actually say very little, and they never ask for or tell you the Card number. But after we were called on Wednesday, we called back within 20 minutes to ask a question. Are we glad we did! The REAL VISA Security Department told us it was a scam and in the last 15 minutes a new purchase of £497.99 was charged to our card.

Long story - short - we made a real fraud report and closed the VISA account. VISA is reissuing us a new number. What the scammers want is the 3-digit PIN number on the back of the card. Don't give it to them. Instead, tell them you'll call VISA or MasterCard directly for verification of their conversation. The real VISA told us that they will never ask for anything on the card as they already know the information since they issued the card! If you give the scammers your 3 Digit PIN Number, you think you're receiving a credit. However, by the time you get your statement you'll see charges for purchases you didn't make, and by then it's almost too late and/or more difficult to actually
file a fraud report.

What makes this more remarkable is that on Thursday, I got a call from a "Jason Richardson of MasterCard" with a word-for-word repeat of the VISA scam. This time I didn't let him finish. I hung up! We filed a police report, as instructed by VISA. The police said they are taking several of these reports daily! They also urged us to tell everybody we know that this scam is happening .

Please pass this on to all your family and friends. By informing each
other, we protect each other.

PostPosted: Fri Dec 07, 2007 2:57 pm
by NormanD
The thing to do in all cases such as this is to ask for the caller's telephone number and say that you'll phone them back. Ask for a central number and extension. This is not entirely fool proof as you may still be given some number which is answered by someone else involved in the scam. But if the number you're given is not an 0800 or 0870 prefix, and if it seems like a mobile number, then you know it might be a con.

You are always asked for the 3 digit "security" number when you pay by phone, and often on the internet, and these are not verifiably safe, so the information is always going to be out there. No different from handing your card over.

I took out a card (with a small credit limit) specifically for online purchases, and I always resist the "offer' to increase the credit. In the sad event of getting burnt I at least won't get completely wiped out.

It's also useful to check sites for older people (Age Concern, etc) for rip-off avoidance tips - as they/we are common targets.

PostPosted: Fri Dec 07, 2007 3:06 pm
by Con Murphy
normand wrote:It's also useful to check sites for older people (Age Concern, etc) for rip-off avoidance tips - as they/we are common targets.

Two other sites worth checking are Hoax Slayer and Snopes, both useful for gauging just how much you should be worrying about particular scams. Looks like this one has been around for a few years, and is completely plausible. As the man used to say - let's be careful out there...

If you do receive such an unsolicited call, the safest course of action is to:

1. Ask for the caller's name and department details and then terminate the call.

2. Find a legitimate contact number for the company either in a bill or other official documentation or a telephone directory. (Don't use a contact number provided by the caller).

3. Call the company and ask to speak to the original caller by name.
This strategy should effectively derail any scam attempts and also allow you to deal with the issue in the event that the call was actually legitimate.

A key factor regarding this scheme is that it can only work if the scammer already has your credit card number and contact details. In other words, regardless of the success or failure of the scheme, your financial security has already been compromised. Thus, if you do receive a security code scam call like the one described, recognizing it as a scam and terminating the call is only part of the solution. Naturally, you should also immediately inform your credit card issuer that the security of your card may have been compromised and take any other steps necessary to protect yourself from credit card fraud and identity theft.

PostPosted: Fri Apr 11, 2008 1:32 pm
by Alannah
thanks for this

the best policy is to hang up if you don't know the caller